Client support
Support when you need it.
Already a client? Changes, questions and anything that isn’t working go straight to the team that built your site. We reply within one working day.
What your plan covers.
Hosting and Care have no minimum term. Your site keeps working without us. It’s yours.
Hosting, £20 a month
Fast hosting, SSL, daily backups and uptime monitoring. Changes are priced before we make them. No minimum term.
Care, £50 a month
Everything in Hosting plus two changes a month by WhatsApp. No minimum term. The first month is free on Standard and Local.
Google profile and SEO
Posts, photos, review replies, new pages and fixes month by month, from £249 a month. SEO has a 3-month minimum, then 30 days’ notice.
Ads
Google Ads from £300 a month and Meta ads from £250 a month, monthly on 30 days’ notice. Each month you get a short report on calls and enquiries.
Everything in your name
Domain, hosting, ad accounts and files stay yours and are never held back. If you ever leave, we hand it all over free.
Support questions
How do I ask for a change?
Send it on WhatsApp with a screenshot or a photo if that helps. We confirm what we’ll do and when, before we start.
What counts as a change on Care?
Things like new photos, a price update, a new review, a line of text or a small new section. Bigger work, such as a new page, is priced before we start.
What if my site goes down?
Ring us. We monitor every site we host and treat downtime as urgent.
Who owns my domain and accounts?
You do. Your domain, Google profile and ad accounts are in your name. We can hand everything over whenever you like.
Can I update the site myself?
You can, but most clients send changes to us so nothing breaks. On Care, two changes a month are included.
Need a hand?
Tell us what you need changing or what isn’t working. We’ll come back to you within one working day.
- WhatsApp usFastest. Send a voice note if it's easier.
- Call 07476 914428Replies within one working day
- Book a call backPick a time that suits you
Not ready? Send us your website and we'll WhatsApp back a free 2-minute video with 3 things we'd fix.